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We Are Open

Alison

Introduction A key part of our role is preparing the GPs’ patient lists for the day and making sure all relevant records and information are available to the Doctors. I will also update patient records, and send various communications to patients, hospitals, and others.

Louise

Introduction As part of the secretarial team, my job involves processing referrals, booking hospital appointments, dealing with clinical letters, scanning patient correspondence into patient records, and other admin tasks. I have also completed the General Practitioner Assistant Programme. I began working at Benfield Park as a receptionist in 2017 before moving on to my secretary … Continued

Melissa

A key part of our role is preparing the GPs’ patient lists for the day, and making sure all relevant records and information is available to the Doctors. 

Amanda

Introduction Usually, I’ll be one of the first people you speak to when you call or visit the practice. As reception team members, we work to get patients the help they need as quickly as possible. We might ask about your issue so they can get you to the best person. I joined in 2010 … Continued

Emily

Introduction I joined the Benfield Park Admin team in August 2021 as a Medical Receptionist.

Jessica

Introduction I deal with patient queries including booking appointments and repeat prescriptions. I cover the telephone lines and the desk in reception. I joined in August 2022 and work full-time.

Joanne

Introduction Usually, I’ll be one of the first people you speak to when you call or visit the practice. As reception team members, we work to get patients the help they need as quickly as possible. We might ask about your issue so they can get you to the best person. I joined in 2010 … Continued

Jennifer

Introduction Primary care navigators are members of GP support staff who have been trained to help patients get the right help from the right health professional as soon as possible by asking for a little more detail from the patient when they call.

Jackie

Introduction I work on the front desk greeting patients, answering the telephone, and helping patients with appointments, prescriptions, and general admin.

Nicole

Introduction One of my main roles is the front desk where I welcome patients arriving for their appointment, taking samples, doing surgery emails, and answering any queries.