Appointments
There are different ways to get medical help from a clinician, depending on your needs and preferences.
A face-to-face appointment may not always be necessary. Other clinicians such as Advanced Nurse Practitioners may also deal with issues for which patients may previously have seen Doctors.
Online consultations
You can contact our clinical team through SystmConnect, our online consultation system, from any internet-connected device. You can check your symptoms, get self-help advice or send a message directly to the practice team. Messages will be checked during work hours, and we will get back to you within 2 working days.
Contact us through SystmConnect.
A clinician may invite you to book an appointment or suggest another form of treatment. Often, our team can resolve common patient issues without you needing to visit the surgery.
SystmConnect is quick, secure and easy to use. Many patients enjoy the instant access, flexibility and quick resolutions it offers.
Requesting an appointment in person or over the phone
If you would like an appointment, please call 0191 282 1010 or visit us at Healthcare & Diagnostic Centre. We are open Monday, Wednesday 8:30am - 8pm Tuesday, Thursday Friday 8:30am - 6:30pm. We will ask you to complete a form either online via SystmConnect, or one of our medical receptionists will complete it on your behalf. Staff are trained to do this, and anything you say to them is confidential.
Standard appointments are 10 minutes and for one patient and one issue. If you think you will need more time, you may need to request a double appointment.
We will always try to accommodate requests for specific times or clinicians, but please be aware that some options may not be available or may lead to a longer wait.
Routine Appointments
For routine appointments in the next 7 days, please use SystmConnect.
If you can’t send a request online, you can call 0191 282 1010. We are open today Closed today.
Home Visits
If you are housebound, a home visit may be possible.
Please request an appointment as usual, and let us know that you are unable to get to us. It is best to contact us as early in the day as possible.
Home visit requests past 12 noon will be classed as a “late request” and will not be processed in the normal way, such requests for home visits are added to the GP on call screen and the GP on call is contacted to be informed of the late visit. The GP will then decide if a home visit is required or telephone advice would be acceptable.
Home visits are not guaranteed, and decisions will be based on clinical need and capacity.
Cancelling Appointments
If you know you won’t be able to attend a scheduled appointment or no longer need the one you have booked, please make every effort to let us know.
Please contact us on 0191 282 1010 or at . We are open Monday, Wednesday 8:30am - 8pm Tuesday, Thursday Friday 8:30am - 6:30pm.
You may also be able to amend or cancel an appointment using the NHS App or through SystmOnline, if you are signed up for those services.
By cancelling your unneeded appointment, we can offer the slot to another patient who needs it.
Book online with SystmOne or through the NHS App
Available appointments can also be viewed, booked and amended or cancelled using either SystmOne or the NHS App.