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Privacy Notice for Children

Privacy Notice for Children We keep records about you and your health so we can look after you. Your name, where you live and how old you are Who you live with and who looks after you What care we have given you Photographs we take of you Results and scans of your body like … Continued

Complaints Policy & Procedure

We are very fortunate that medical complaints are very infrequent at our practice. We hope this reflects the personal service we offer to all our patients. However, if you have a complaint or concern about the service you have received from the doctors or any of the staff working in this practice, please let us … Continued

Shared Care Agreements

Shared Care Agreements From 1st December 2023, will no longer accept new Shared Care agreements. This decision has been made jointly with our neighbouring practices in Newcastle East Primary Care Network. We have been receiving a growing number of requests from an increasingly large number of providers. These requests place an increasing amount of work … Continued

Zero Tolerance Policy

The partners value their nursing, reception, administrative and secretarial teams and as you can see, they are extremely busy and play an important role in our practice.  Whilst we appreciate that emotions sometimes run high, we do ask that you treat our team with respect and courtesy.  The Practice supports the NHS nationally agreed “Zero … Continued

Home Visit Policy

Home visits are for medical, not social, or personal reasons. Not all problems require a home visit, and it may be more appropriate to give advice over the phone on how to manage the condition. Home visits are based on clinical need, thus if the visiting Doctor feels a home visit is not required, then … Continued

Privacy Notice

Privacy Notice Your information, what you need to know This privacy notice explains why we collect information about you, how that information may be used, how we keep it safe and confidential and what your rights are in relation to this. Why we collect information about you Health care professionals who provide you with care … Continued

Terms and conditions

Terms and conditions of use Introduction These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and , the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to … Continued