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We Are Closed

Accountable GP

Accountable GP From the 1st April 2015 the NHS requires that every patient is allocated a named accountable GP. All patients registered patients have been allocated a named GP and any newly registered patients will be allocated a named GP within 21 days of registering. This is for administrative purposes only and you retain the … Continued

Subject Access Request Policy

Purpose  This policy outlines the procedure for handling Subject Access Requests (SARs) in compliance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. It ensures that patients can access their personal data while maintaining the practice’s operational efficiency.  Scope  This policy applies to all staff members involved in processing SARs at … Continued

Privacy Notice for Children

Privacy Notice for Children We keep records about you and your health so we can look after you. Your name, where you live and how old you are Who you live with and who looks after you What care we have given you Photographs we take of you Results and scans of your body like … Continued

Complaints Policy & Procedure

We are very fortunate that medical complaints are very infrequent at our practice. We hope this reflects the personal service we offer to all our patients. However, if you have a complaint or concern about the service you have received from the doctors or any of the staff working in this practice, please let us … Continued

Shared Care Agreements

Shared Care Agreements From 1st December 2023, will no longer accept new Shared Care agreements. This decision has been made jointly with our neighbouring practices in Newcastle East Primary Care Network. We have been receiving a growing number of requests from an increasingly large number of providers. These requests place an increasing amount of work … Continued

Zero Tolerance Policy

The partners value their nursing, reception, administrative and secretarial teams and as you can see, they are extremely busy and play an important role in our practice.  Whilst we appreciate that emotions sometimes run high, we do ask that you treat our team with respect and courtesy.  The Practice supports the NHS nationally agreed “Zero … Continued

Home Visit Policy

Home visits are for medical, not social, or personal reasons. Not all problems require a home visit, and it may be more appropriate to give advice over the phone on how to manage the condition. Home visits are based on clinical need, thus if the visiting Doctor feels a home visit is not required, then … Continued

Privacy Notice

Privacy Notice Your information, what you need to know This privacy notice explains why we collect information about you, how that information may be used, how we keep it safe and confidential and what your rights are in relation to this. Why we collect information about you Health care professionals who provide you with care … Continued