Physical Accessibility Statement
We want everyone to feel welcome and able to visit our practice. Here’s how we make it easy for people to get around and use our building:
Accountable GP
Accountable GP From the 1st April 2015 the NHS requires that every patient is allocated a named accountable GP. All patients registered patients have been allocated a named GP and any newly registered patients will be allocated a named GP within 21 days of registering. This is for administrative purposes only and you retain the … Continued
Subject Access Request Policy
Purpose This policy outlines the procedure for handling Subject Access Requests (SARs) in compliance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. It ensures that patients can access their personal data while maintaining the practice’s operational efficiency. Scope This policy applies to all staff members involved in processing SARs at … Continued
Privacy Notice for Children
Privacy Notice for Children We keep records about you and your health so we can look after you. Your name, where you live and how old you are Who you live with and who looks after you What care we have given you Photographs we take of you Results and scans of your body like … Continued
Complaints Policy & Procedure
We are very fortunate that medical complaints are very infrequent at our practice. We hope this reflects the personal service we offer to all our patients. However, if you have a complaint or concern about the service you have received from the doctors or any of the staff working in this practice, please let us … Continued
Shared Care Agreements
Shared Care Agreements From 1st December 2023, will no longer accept new Shared Care agreements. This decision has been made jointly with our neighbouring practices in Newcastle East Primary Care Network. We have been receiving a growing number of requests from an increasingly large number of providers. These requests place an increasing amount of work … Continued
Prescribing Gabapentin, Pregabalin and Strong Opioid Painkillers Policy
In line with National guidance, the practice does not support the prescribing of medication such as Morphine, Oxycodone, Fentanyl, Tramadol, Pregabalin and Gabapentin for long term use. We agree with the National Institute of Clinical Excellence that such drugs should only be used in the short term (less than 3 months) or for end of … Continued
Zero Tolerance Policy
The partners value their nursing, reception, administrative and secretarial teams and as you can see, they are extremely busy and play an important role in our practice. Whilst we appreciate that emotions sometimes run high, we do ask that you treat our team with respect and courtesy. The Practice supports the NHS nationally agreed “Zero … Continued
Home Visit Policy
Home visits are for medical, not social, or personal reasons. Not all problems require a home visit, and it may be more appropriate to give advice over the phone on how to manage the condition. Home visits are based on clinical need, thus if the visiting Doctor feels a home visit is not required, then … Continued
Privacy Notice
Privacy Notice Your information, what you need to know This privacy notice explains why we collect information about you, how that information may be used, how we keep it safe and confidential and what your rights are in relation to this. Why we collect information about you Health care professionals who provide you with care … Continued