OPENING TIMES

Monday to Friday: 8.00am to 6.15pm (telephone access from 8.15am)

Extended Opening Hours: Tuesday - 6:30pm to 8:00pm

The Extended Opening Hours service is for pre-booked appointments only. You will not be able to contact the practice by the telephone during this time.


The Extended Opening Hours service is NOT a walk in service or to treat minor illnesses. Any patient attending without a pre-booked appointment will be directed to either the walk-in centre or to the out of hours’ service.

 

Newcastle Extended Access Service

Newcastle Extended Access Service now provide additional appointments with local Gps.

This service offers pre-bookable appointments for patients who require urgent attention at Molineux Street, Westgate Road and Ponteland Road Walk in centres.

 8am-8pm Monday – Friday

 8am-12pm Saturday 

Contact your Gp to book an appointment.

 

EMERGENCIES & OUT OF HOURS

EMERGENCIES

In the case of a medical emergency at home dial 999.

You can dial 111 when you need medical help fast but it's not an emergency. Calls to NHS 111 are FREE from landlines and mobiles.

OUT OF HOURS' CARE

Out-of-hours is defined as weeknights from 6.30pm to 8.00am the following day, weekends from 6.30pm on Friday to 8.00am on Monday and Bank Holidays until 8.00am the next morning.

All out-of-hours care is provided by NHS 111. 111 is the number to call when you need medical help fast but it's not a life-threatening emergency. Calls to NHS 111 are FREE from landlines and mobiles. Health advisors will ask you a series of questions about your condition and where appropriate,book an appointment with a GP.

This could be a telephone assessment, a face to face appointment at a treatment centre or a home visit.

They may also book an appointment at your GP practice if your condition is less serious

 


DO I REALLY NEED TO CONTACT A DOCTOR?

Please only use the out-of-hours service if your medical condition is such that you cannot possibly wait until the Practice reopens. The provision of an out-of-hours service costs local health authorities a lot of money and its resources are stretched by inappropriate use, meaning that patients who really need attention have to wait longer.

Think about whether or not it could wait until the Practice reopens. Medical advice is available from the NHS 111 advice line (24 hrs) and calls to NHS 111 are FREE from landlines and mobiles.