Reception team take requests for appointments which are then added to the duty doctors on-call screen as appropriate. The task will be returned to reception advising what is needed to be done or a text message will be sent to digitally book an appointment.
We aim to contact patients back within 24 hours with an appropriate appointment - if your condition worsens or you cannot wait that long please consider the walk-in centre or emergency services.
Out-of-hours is defined as weeknights from 6.30pm to 8.00am the following day, weekends from 6.30pm on Friday to 8.00am on Monday and Bank Holidays until 8.00am the next morning.
If you are in a potentially life-threatening situation, please phone 999 or attend A&E.
For urgent medical attention that is not life-threatening phone 111 or attend a walk-in centre/minor injury unit.
111 is the number to call when you need medical help fast but it's not a life-threatening emergency. Calls to NHS 111 are FREE from landlines and mobiles. Health advisors will ask you a series of questions about your condition and where appropriate, book an appointment with a GP.
Alternately, our local walk-in centres are Molineux Street WiC, NE6 1SG (0191 213 8566) and Ponteland Road Health Centre, NE5 3AE (0191 271 9030). Both are open Monday - Sunday 08:00-20:00. 
Your local pharmacy can also provide treatment advice about a range of common conditions and minor illnesses, with no appointment needed.


If you are not registered for online services you will need to obtain an online username and password from our reception staff. Please print out and complete the application form below.
Click here to download Application for Online Access
When you have completed this, please hand it in to our main reception staff. You MUST bring a valid form of photographic ID with you. Our staff cannot supply you with your username and password without one!


To book an appointment online CLICK HERE


You can book same-day appointments via telephone on 0191 282 1010 option 1, between 8:15am and 6pm Monday to Friday, we advice phoning as early as possible to have a consultation within 24 hours.
Newcastle Extended Access Service offers pre-bookable appointments for patients who require urgent attention for acute issues at Molineux Street, Westgate Road and Ponteland Road Walk-in Centres. Please CLICK HERE for more information.


If you are unable to keep an appointment, please let us know as soon as is practically possible so that it can be offered to someone else. Patients who miss an appointment and fail to notify us will be monitored and will receive correspondence from the practice if this happens more than 3 times.

USING SystmOnline

For support on how to use our online system, SystmOnline, please click the below link for how to guides.