162019Sep

Primary Care Navigator

The surgery is delighted to be able to provide patients with a Care Navigator. The purpose of this service is to direct patients to services and programmes that will assist them in dealing with issues and struggles they may face. Our Care Navigator is not just used for health reasons, they will be able to…

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302019Aug

The Newcastle Gateshead Clinical Commissioning Group (NGCCG) wants your views!

The Newcastle Gateshead Clinical Commissioning Group (NGCCG) wants your views about: Online consultations Use of texts Video consultations Online services      (appointment booking, ordering repeat prescriptions, viewing your medical record) Complete the survey by visiting: https://www.surveymonkey.com/r/DigitalPrimaryCareServices Or visit: https://www.newcastlegatesheadccg.nhs.uk/help-shape-digital-services-in-primary-care/ Or complete a hard copy in the GP Practice

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122019Aug

Allotment Update

We are delighted to be able to share with you some photographs of the Allotment. We are grateful for all the help received from volunteers and we look forward to updating you all with more photographs and news. I If you are interested in helping out please contact the surgery on 0191 2821010 or visit…

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172019Jun

Carers

Do you look after someone who is ill, frail, disabled or mentally ill? We are interested in identifying carers, especially those who may be caring without help or support. Carers are often “hidden”, looking after a family member or helping a friend or neighbour with day-to-day tasks and may not identify themselves as a carer….

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72019Mar

Publication of GP Net Earnings

NHS England require that the net earnings of doctors engaged in the practice is publicised and the required disclosure is shown below.  However, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice and should not…

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122019Feb

Allotment Project

We have started the early stages of our allotment project to the rear of the car park at our Benfield site If you are interested in helping out in anyway please leave your name with our receptionists.  

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282019Jan

Prescription Line Time Alteration

From the 1st February 2019 in order to keep our phone lines open for urgent matters, our reception team will only be able to take prescription requests within the following times. Our opening times are Monday to Friday 10:00am – 12:00noon and again between 2:00 and 4:00pm. You can order your prescription 24hrs a day…

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172019Jan

New Appointment System FAQs

Q: Are receptionists receiving medical training as part of the new appointments system?  A: Receptionists at Benfield Park Medical Group are not receiving training as part of the new appointments system and it’s important to make it clear that our receptionists are NOT making clinical decisions. Our receptionists use a set of questions, designed by…

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192018Dec

New Triage Appointment System

From the 7th January we are changing the way we book appointments.  When you telephone the practice, a member of our reception team will ask you for a brief description of your medical needs. This information will remain confidential and will allow one of our GPs to direct you to the most appropriate member of…

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