192022May

Social Media Policy

Introduction
Social media has become part of everyday life and a means of communication and sharing information with others. Benfield Park Medical Group recognises the benefits that social media tools can provide.
Social media is a type of interactive online media that allows parties to communicate instantly with each other and allows the sharing of data in a public forum. Examples of social media include but are not limited to Instagram, Facebook, and WhatsApp.
Patient Use
Our social media pages are used primarily for mass communication to our patients, regarding health promotion, and logistics such as opening times. As we do not monitor our pages regularly, please use the standard route for complaints and health queries.
Should you require medical advice outside of our opening hours:
– Phone 999 or attend A&E if you are in a potentially life-threatening situation
– For urgent medical attention that is not life-threatening phone 111 or attend a walk-in centre/minor injury unit.
– 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency. Calls to NHS 111 are FREE from landlines and mobiles. Health advisors will ask you a series of questions about your condition and where appropriate, book an appointment with a GP.
– Alternately, our local walk-in centres are Molineux Street WiC, NE6 1SG (0191 213 8566) and Ponteland Road Health Centre, NE5 3AE (0191 271 9030). Both are open Monday – Sunday 08:00-20:00.
– Your local pharmacy can also provide treatment advice about a range of common conditions and minor illnesses, with no appointment needed.
Practice Action Towards Patient Abuse
Benfield Park Medical Group reserve the right to remove any inappropriate comments, such as, but not limited to, those containing vulgar language, personal attacks, racial abuse, spam, promoting services/products, or use of personally identifiable medical information.
Feedback is a useful part of the interaction between the Practice, its patients and other service users. However, there may be times when an inappropriate post has been put on a social media site by a patient, and they should be challenged on the content. It maybe that the post can be removed or altered by mutual agreement, if not then a decision has to be taken as to whether the post has breached any doctor patient relationship and whether that patient may need removing from the practice list.