Prescription Line Time Alteration

From the 1st February 2019 in order to keep our phone lines open for urgent matters, our reception team will only be able to take prescription requests within the following times. Our opening times are Monday to Friday 10:00am – 12:00noon and again between 2:00 and 4:00pm. You can order your prescription 24hrs a day…

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New Appointment System FAQs

Q: Are receptionists receiving medical training as part of the new appointments system?  A: Receptionists at Benfield Park Medical Group are not receiving training as part of the new appointments system and it’s important to make it clear that our receptionists are NOT making clinical decisions. Our receptionists use a set of questions, designed by…

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